Dear Customer, please review the terms and conditions. We inform you that receiving this document via your registered mobile phone, and any other action, such as following the service delivery procedures and receiving the company’s team, constitutes your agreement to all the terms and conditions contained therein, as follows:

1 – Customer Obligations

Provide water, electricity, air conditioning, and all necessary requirements to complete the work at the entire site, throughout the service period.

Ensure that the entire site is free of any other workers from the start of the team’s work until the site is handed over.

Ensure that the site is completely free of any construction waste, such as (blocks, cement, sand, paint cans, etc.) before the team arrives. The service does not include the transportation of this waste off-site.

If the customer requests tank cleaning, the customer is obligated to empty at least 75% of it before the team arrives.

In the event of failure to comply with any of these conditions, such as the lack of water or electricity, the presence of other workers, or construction waste, the company will provide the service within one business day, based on its discretion, according to available capabilities. The customer also acknowledges that the full value of the service will be due, and that the company is not responsible for any defect or deficiency in the work resulting from a breach of these obligations. The company is also not obligated to conduct any additional reviews of the work completed.

2 – Item Not Washable or Cleanable or Possible Affectation

The customer is obligated to notify the team supervisor in writing if the item is not washable or cleanable or if the item may be affected by chemicals (detergents) or water. If traces or changes in the color, texture, or condition of the item appear without the customer informing the service team, the company will not be liable for any compensation.

If any change in the color, texture, or condition of the item being cleaned appears after the customer informs the service team of the allergy, the company is obligated to compensate for an amount not exceeding five times the service value for the item separately.

3 – Appointment Postponement or Cancellation

Appointments may be postponed at least 48 hours in advance, and the company reserves the right to cancel or re-evaluate the site.

The advance payment for the service is non-refundable if the appointment is postponed less than 48 hours before the scheduled service time.

If the client fails to receive the team within the scheduled service time, this is considered a cancellation by the client, and the client acknowledges that the company is entitled to the full deposit paid for the agreed-upon service.

4 – Service Duration

The service will be completed within one business day. After 24 hours from the end of the service time, the client agrees to receive the work site and complete the service. No complaints will be accepted after that time.

The client may request a review from the company if there are any comments on the service provided, within 24 hours of the scheduled visit. The client’s refusal to receive the team will be considered a waiver of any compensation due.

The company reserves the right to extend the work period for additional days, at its discretion, based on the work’s needs and time requirements.

5 – Annual Visit Contracts

In annual visit contracts, visit dates are determined from the contract date. The next visit period must be within 90, 180, or 270 days of the first visit, but not exceeding 360 days from the first visit. Each visit is billed upon completion or upon the company’s receipt of payment.

The client may, with the company’s approval, postpone the visit beyond its scheduled date by no more than thirty days.

If the client fails to receive the team within the scheduled service time, or if another appointment is not scheduled within thirty days, the client will cancel the visit. The client acknowledges that the company is entitled to the full visit fee agreed upon in the contract.

If the visit is for a single visit, the client may request one review appointment. If the client is under an annual contract, the client may request two review appointments during the contract period.

If the client has any comments on the service provided, and with the company’s approval, the client may request a review appointment six days after the last visit, but no more than thirty days after the last visit.

6 – Furniture Moving

The client is obligated to notify the team supervisor in writing if the furniture cannot be disassembled, reassembled, or moved. Failure to do so will result in the company not being required to compensate.

If damage occurs to the furniture being moved and it is proven that the company is at fault, the company is obligated to compensate the customer for an amount not exceeding the total value of the invoice.

The client acknowledges that the company is not responsible for any damage to furniture not designed to be disassembled and reassembled as originally intended, including, for example, ready-made or fixed pieces of furniture. Should the client wish otherwise, they must notify the team supervisor in writing.

7 – Disclaimer

The team is obligated to clean only visible and public areas. This does not include, for example, ceilings, chandeliers of any type, fire damage, wall washing, floor polishing, or anything else not included in the contract or quotation.

If the client requests the removal of any furniture, they are responsible for any resulting damage.

If the team damages the furniture without the client’s request, the client must prove this and will be compensated for a maximum of three times the value of the service provided.

The client is committed to keeping their personal belongings, valuables, or any other items inside the home and acknowledges that neither the company nor the team will be responsible for any loss thereof.

8 – Gift Card

The card is non-exchangeable for cash or non-refundable.

The card is valid for 12 months from the date of purchase, unless otherwise stated.

Moatani Company reserves the right to cancel the card if it discovers any illegal use or violation of the terms.

For any inquiries about the gift card, you can contact us via our social media platforms or our WhatsApp number.

The customer is obligated to use the gift card in accordance with the terms and conditions and the gift card policy. Any violation of these terms and conditions will result in the loss of the card, without liability or compensation to the company.

Notes:The card must be used before its expiration date (validity period is 12 months from the date of purchase).

After purchasing the gift card, you will receive a special code (card code) via WhatsApp. Browse the list of Moatani services, which include: comprehensive cleaning, furniture moving, pest control, and other services. When booking, provide the gift card code to activate it and use it to pay for the service. Booking Confirmation: You will receive a confirmation with the booking details, including the service time and execution date.

9 – Offers and Discounts

Offers and discounts are available only when booking through the Moatani website unless otherwise stated.

The minimum customer bill is SAR 400 after the discount is applied. Two or more offers may not be combined in the same order.

Each offer is available for a limited period and is advertised through Moatani’s official accounts. Each offer applies to specific services only and does not include any additional services or services.

The maximum cashback value is SAR 500 per customer during the offer period.

Customers may use their wallet balance to pay bills, up to a maximum of 50% of the value of each invoice. No discount may be exchanged for cash.

Offers are subject to change, suspension, or modification at any time and without prior notice, in accordance with Moatani’s terms and conditions.

Clean Life reserves the right to refuse or cancel reservations in the event of misuse of the offer, as determined by the relevant management.

10 – Loyalty Program

Participation in the Loyalty Program is available to all Moatani customers.

Account activation is required to benefit from the benefits and offers associated with the program.

The customer receives cashback based on the value of the completed invoice.

The specific cashback percentage may change from time to time depending on the company’s offers.

Cashback is added to the wallet balance and can be used on the next order.

Cashback is valid for each advertised offer.

Customers can earn rewards when they refer others to Moatani services.

The reward value varies depending on the offers available at the time of referral.

The invitation must be sent only through the Moatani website.

The invited person must complete the first order to be eligible for the reward.

The loyalty program includes offers and discounts for members only.

Offers are subject to change or discontinuation at any time without prior notice.

Offers and discounts cannot be combined with other offers in the same order.

The customer can use the wallet balance to pay part of the invoice, up to a maximum of 50% of its value.

The wallet balance cannot be used to pay the entire invoice value.

The wallet balance cannot be exchanged for cash under any circumstances.

Moatani reserves the right to modify or discontinue the Loyalty Program or any of its components at any time.

Any modifications to the Program will be implemented without prior notice, and the customer’s continued use of the Program constitutes implicit acceptance of such modifications.