Introduction

Believing the importance of data and its confidentiality, and keen to provide the best levels of service, while maintaining the confidentiality and privacy of customer data and the data entered, the Company is committed to maintaining the confidentiality and privacy of customer information and the materials entered as the basis of its Privacy Policy.

The Privacy Policy governs the manner in which the Company collects, uses, maintains, and discloses data collected from customers. The privacy and confidentiality of the information described below are part of the terms of dealing with the Company. Any customer engaging in any type of transaction with the Company accepts its Privacy Policy.

  • Customer Data

The term “Customer Data” means any of the following:

Full name, phone number, address, payment information such as credit cards, geolocation data for personalized services, and any other data the customer provides when dealing with the Company.

  • Data Collection, Storage, and Storage Period

Data Collection: The customer consents to the Company collecting their data, as well as contact information and updates related to their dealings with the Company.

Data Storage: Customer information is stored on servers designated by the Company within the Kingdom of Saudi Arabia. The Company ensures that these servers are protected from hacking and unauthorized access in accordance with established standards.

Data Storage Duration: Customer information is stored with the Company for as long as it is needed, but not for a specific period. Customer information is securely disposed of when the Company no longer requires it.

  • Use and Disclosure

The Customer agrees that necessary data may be shared with other entities or departments when dealing with the Company.

The Company works to protect the Customer’s personal information by following proper procedures and cybersecurity standards regarding the collection, storage, and handling of data. This is to protect this data from unauthorized access, modification, disclosure, or destruction of personal data, as well as any transaction-related information and data stored on the platform.

Sensitive and private data is exchanged between the Company and its customers through secure communication channels and is encrypted and protected using approved digital methods and techniques.

Access to customer information is restricted to authorized employees of the Company and for the purposes and uses determined by the Company’s approved policies.

Anonymous customer data may be used within cumulative statistical data and indicators and shared with all relevant parties as the Company deems appropriate.

It is the Customer’s sole responsibility to ensure the truthfulness and accuracy of the data sent through the Company.

  • Customer Responsibility for Privacy Protection

To protect customer information, we recommend the following:

Do not provide any confidential information over the phone or online.

Do not share payment information, address, or geographic location with others.

Use the Company’s website through a secure electronic device and turn off unused internet-connected platforms.

Ensure that your antivirus software is always up-to-date. The Customer bears all responsibility for failure to maintain the confidentiality of their data.

  • External Links

The Company’s website may provide links to third parties. The Company is not responsible for how third parties collect or use the User’s personally identifiable information. The User should refer to the privacy notices of those sites.

  • Non-Disclosure Agreement

The term “confidential information” means highly sensitive information that the customer has disclosed or shared with the company.

The company must maintain the confidentiality of the information provided by the customer. The company may disclose any such information to any third party, if authorized by the relevant authority or as required by local laws in the Kingdom of Saudi Arabia, or to any of its partners for the purposes of analysis and statistics. This includes service providers who assist the company in conducting business. The company may not share customer information with a third party for purposes other than those described above without the customer’s written permission.

The obligation to non-disclosure includes any form of disclosure or sharing, including, but not limited to, oral, written, and electronic disclosure.

The company may use such confidential information or confidential data disclosed by the user only for the purpose of improving the company’s policies and performance.

  • Cookies

The company uses cookies on its website to improve the customer experience. The customer can manage their cookie preferences in their browser settings.

Cookies help the company understand how visitors interact with the website. The company also uses cookies to personalize content and advertisements.

  • Updating Customer Personal Information

When updating any personal information, the customer must inform the company through its approved channels. The company has the right to re-inquire about any personal information from the customer if the customer’s identity is doubted or if the customer has been subjected to fraud. The customer bears all responsibility for not updating their personal information when dealing with the company.

  • General Provisions

The company reserves the right to add or change any provisions of the Privacy Policy. The customer can view updates to the Privacy Policy on the website, contact the company through the official addresses, or any other method indicated on the company’s website.

The Privacy Policy is subject to the laws of the Kingdom of Saudi Arabia. In the event of a dispute, God forbid, related to it, the competent authority in the Kingdom of Saudi Arabia is authorized to hear disputes related to or arising from the Privacy Policy.